Our new self-service returns portal is only for orders that were placed on our updated website
If your order was placed before 10/25/2023, please contact our customer service team directly at firstname.lastname@example.org to start your return or click on the help button at the bottom.
Looking to return an item?Start a return
Our Return Policy
Items may be returned as long as they are unused and include all original parts and packaging. Items returned within 30 days from the date of purchase are eligible for a refund. Refunds will be issued back to the original payment method or, if requested, issued in the form of a Cutlery and More gift card.
We will not accept the return of any used items, nor will we accept any returns after 30 days from the date of purchase. All items must be returned in the original packaging. In the event that a returned item causes the original order to no longer qualify for any gift with purchase that may have been offered originally, the gift(s) must also be returned in order to receive a full refund.
Note: Orders placed from 11/1 to 12/31 are eligible for a refund if returned by 1/31.
Any items returned to us without contacting prior, will be refused.
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