Yes! We offer Free Standard Shipping (up to 4 business days) to the 48 contiguous United States on all orders.

"Business Days" do not include weekends or holidays. Estimated delivery date will be shown when selecting your shipping method during checkout.

Yes! As long as you use a prepaid shipping label provided by us, we will cover your return shipping charges. To get a prepaid UPS shipping label, please email us.

Be sure to let us know your order number, which items you would like to return and a reason for the return. Please note that we are not able to reimburse any return shipping charges if you do not use our provided prepaid UPS label. As long as the items are unused and in their original packaging, we are able to provide a full refund. Please read our complete return policy details here.

If you are able to add an item to your shopping cart on our website, that means that it is in stock. Orders received before 1pm Central Time, Monday through Friday will be shipped same day. Orders received after 1pm Central Time will ship the following business day. Our Standard shipping method will arrive within 4 business days (many times, sooner, as we ship from the Midwest -- Illinois). Our 2-Day shipping method will arrive within 2 business days, while our Express shipping method arrives within 3 business days. We also offer a Next Day shipping option that will be delivered the next business day after shipment. Business days do not include Saturdays, Sundays and Holidays.

Sometimes when ordering a quantity of more than 1 of an item, we may not have enough inventory on hand to ship immediately. In these rare circumstances, we will reach out to you quickly to ask you how to proceed. Wellness Mats will ship directly from the manufacturer and require additional days to ship. Please see the product pages for the shipping timeframes on these items. All other items ship from our warehouse by the following business day. Once your order is prepared for shipment, you will receive an email notification with the scheduled delivery date and tracking information.

Yes! We ONLY sell first quality merchandise that we purchase directly from the manufacturers and we are an authorized retailer for every brand that we offer. Sometimes customers see us selling an item at a very low price, but rest assured that it is always first quality.

We strive to offer the lowest prices on all of the items that we sell. We are even able to negotiate special deals with our suppliers and have many items that are exclusive to Cutlery and More at terrific values. In the unlikely event that you find the same item elsewhere for less, just reach out to us and we will do our best to match the price.

Please note that we cannot price match for certain sellers or situations, these include but are not limited to:

• eBay or some third-party Amazon sellers, as we only sell first quality merchandise and sometimes second quality merchandise pops up on those websites.
• Credit card offers.
• Items that are advertised as limited-quantity, limited-time, out-of-stock, used, clearance, etc.
• Typographical and other pricing errors.
• Prices that only display on a website after log in.
• Paid membership club and paid loyalty programs.
• International websites.

If you have received a Cutlery and More electronic gift card, you are able to apply it on our website during the checkout process. If you have any issues, please email us. Our Customer Service Team is happy to assist.

We work hard to ensure that all items that we ship are free of defects and are packaged extremely well to handle the rigors of shipping carriers. In the rare event that you receive a damaged or defective item, please email us as soon as possible or call us at (800) 650-9866. We will work quickly to expedite you a replacement and if we require the item back, we will cover all shipping charges. Most of the time we will even add extra padding and double check the replacement item to be sure that the replacement is perfect! Your satisfaction is of the utmost importance to us.

We collect state sales tax on items shipping to the following states: AL, AR, AZ, CA, CO, CT, DC, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, NC, ND, NE, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, WY.

For shipments to Alabama, Cutlery and More will collect the simplified sellers use tax of Alabama and the tax will be remitted on the customer's behalf to the Alabama Department of Revenue. Cutlery and More's program account number is SSU-R010308633.

In other states where we don't collect sales tax, it may be the customer's responsibility to assure that all appropriate state use taxes are paid.

We accept Visa, MasterCard, Discover and American Express cards via our secure checkout. We also accept payment via our PayPal checkout, where you may use any card or balance associated with your PayPal account. Sorry, but we do not accept checks or money orders.

To view our return policy, please click here.

Yes! As long as you use a prepaid shipping label provided by us, we will cover your return shipping charges. To get a prepaid shipping label, please visit our online return portal. Please note that we are not able to reimburse any return shipping charges if you do not use our provided prepaid label. As long as the items are unused and in their original packaging, we are able to provide a full refund. Please read our complete return policy details here.

We work hard to ensure that all items that we ship are free of defects and are packaged extremely well to handle the rigors of shipping carriers. In the rare event that you receive a damaged or defective item, please email us as soon as possible or call us at (800) 650-9866. We will work quickly to expedite you a replacement and if we require the item back, we will cover all shipping charges. Most of the time we will even add extra padding and double check the replacement item to be sure that the replacement is perfect! Your satisfaction is of the utmost importance to us.

You can return an item through our online return portal. As long as the items are unused and in their original packaging, we are able to provide a full refund.

Yes! We offer Free Standard Shipping (up to 4 business days) to the 48 contiguous United States on all orders. "Business Days" do not include weekends or holidays. Estimated delivery date will be shown when selecting your shipping method during checkout.

At this time, we are not able to ship to PO Boxes or APO/FPO addresses as UPS/FedEx does not deliver to these destinations.

To change or cancel your order, email us or call us at (800) 650-9866. Please note that we strive to ship your order as quickly as possible and sometimes we are unable to make any changes, but we will try our best. Order changes and cancellations cannot be made after your order has been packaged and prepared for shipment.

We typically do not require a signature upon delivery. However, if UPS/FedEx is unable to leave the package in a secure location, they may require a signature. This may include apartment buildings, gated homes and communities, condo complexes, etc.

If you are using our PayPal checkout, a signature will be required on all orders over $749.99 as per PayPal policy.

Orders placed by 1pm CT will be shipped out that same business day. Orders placed after 1pm CT will be shipped out the following business day. Business days do not include weekends, holidays or days that UPS/FedEx does not operate, such as New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day or Christmas Day.

Yes! We ship to Alaska and Hawaii using a discounted UPS 2nd Day Air shipping rate. You will receive your order within 2-3 business days after shipment. Sorry, but the free shipping offer only applies to the 48 contiguous states and we are only able to use UPS 2nd Day Air when shipping to Hawaii and Alaska.